Refund policy

Refund Policy

Last updated: May 30, 2026

1. Digital Products Policy

Test Bank Mastery sells digital educational products exclusively.

Due to the nature of digital products, all sales are generally final once the product has been downloaded or accessed.

2. Eligibility for Refunds

Refunds may be granted in the following situations:

  • Duplicate purchases made in error
  • Corrupted or inaccessible files
  • Wrong product delivered by our system
  • Technical issues preventing access to the product

3. Non-Refundable Situations

To protect the integrity of our digital materials, refunds will not be issued for:

  • Change of mind or buyer's remorse
  • Accidental purchases
  • Failure to read product descriptions or edition numbers
  • Incompatibility with customer software or devices not listed in our requirements
  • Requests made after the product has been downloaded or accessed without demonstrating technical issues

4. Refund Request Period

Customers must contact us within 7 days of purchase for any refund assistance or technical support regarding their files.

5. Contact Information

For all refund requests, please email our support team with your order number: